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Coronavirus information: Learn about workplace entitlements and obligations for COVID-19 vaccinations, returning to work, quarantine and self-isolation, pay, leave and stand downs and more.

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Small business employers may be eligible for free tailored written advice about pay and entitlements from our Employer Advisory Service (EAS).

On this page:

In this section:

About the EAS

Our EAS is a free service for small businesses, to talk to an adviser in more detail and get free tailored written advice.

The EAS can give eligible small businesses written advice about:

The EAS gives small businesses confidence to understand and comply with their pay and entitlement obligations under awards and the Fair Work Act.

Information guarantee

If you’ve sought and followed the advice provided by the EAS in good faith and that advice turns out to be incorrect, we won’t take any action against your business for relying on that advice. However, you must still rectify any entitlements that may be owed to your employees. Any employees affected (including third parties) may take their own action.

Eligibility for the EAS

If a small business employer calls us or makes an online enquiry through My account, we may refer them to the EAS if they meet all the following criteria:

  • they’re covered by the Fair Work system and have less than 15 employees at the time of the enquiry
  • their enquiry relates to pay and entitlements under the National Employment Standards or award provisions
  • they’re happy for an EAS adviser to contact them and discuss their enquiry in more depth.

Accessing the EAS

You can only be referred to the EAS program – you can’t access it directly before making an enquiry with us. 

First you need to make an enquiry with us about a workplace issue. You can do this by either:

We will then assess the nature of your workplace issue and determine whether your enquiry is suitable for the EAS.

More information

Learn more about the EAS at our Employer Advisory Service – common questions page.