< Back to home
Use this form if you’re a small business employer and you’d like to make an enquiry about your workplace obligations.
It will take between 5 to 10 minutes to complete this form.
We’ll ask you some questions about your business and the nature of your enquiry.
If you decide not to continue with your enquiry at any time, simply use the Clear Form button or close the tab or window. Any information you’ve already entered will be deleted.
To understand how we collect and use your personal information, visit our Privacy page.
For more information about our service, see Employer Advisory Service.
Please enter your contact details.
The Employee Advisory Service provides advice to small businesses. Under the Fair Work Act, a small business is a business with less than 15 employees. See Small business employer
We still may be able to help you, but we prioritise helping businesses with less than 15 employees.
You can visit Contact us for alternative ways to ask for help.
Use the Clear Form button or close this browser window if you don't want to continue with your enquiry.
If you continue with this enquiry, we may not be able to help you because your business has more than 15 employees.
If you have an issue with your franchisor, we may not be able to help you.
The contractual or licence arrangements you’ve entered into may be relevant to your enquiry. We can’t help with matters that are related to contracts or other arrangements you have with your franchisor. You could consider getting independent legal advice about this.
Our website has information and resources for franchisors and franchisees. Visit our Franchises section.
We recommend that you discuss your issue with the franchisor first. If you have an issue with your franchisor, we may not be able to help you.
We can help you understand your workplace obligations as an employer under the Fair Work Act, the National Employment Standards, awards and enterprise agreements. For example, issues like wages and allowances, leave and record keeping.
There are some workplace issues that we can’t help you with. If any of these apply to you, we’ll let you know where you can go for help.
Is your enquiry about:
We can’t give specific advice about managing an employee's performance or their conduct in the workplace. We also can’t advise on whether you can legally terminate an employee’s employment because of underperformance or misconduct.
Read our best practice guide for Managing Underperformance for general information about how to approach and manage these issues.
Alternatively, you could consider getting independent legal advice.
Long service leave entitlements are generally covered by state or territory laws.
We can only give you information on federal long service leave entitlements.
If this doesn’t apply to your business, we may not be able to help you.
Our website has more information on long service leave laws, including links to the state and territory government agencies who could help. Visit Long service leave.
We can’t give you information about workplace health and safety, workers compensation or return to work arrangements.
Our website has links to the government agencies who can help you with these issues. Go to Related sites.
We can’t give you information on tax issues.
We can only give you information on superannuation if it’s covered in the award or enterprise agreement that applies to your business.
Our website has information about where to go to for superannuation and tax questions. Visit Tax and superannuation.
For information about hiring employees on a visa and visa conditions, contact the Department of Home Affairs.
If you continue with this enquiry, we may not be able to help you.
After you submit your enquiry an Employer Advisory Service adviser will look at it to see if we need any more information from you. This may take a day or two. If we need to call you after this, the discussion could take up to 30 minutes.
We'll do our best to contact you during your preferred time period. We may text or email you to confirm the time.
Please select your preferred time period: